Papa John's Pizza

Reviews

• ★ ☆ ☆ ☆ ☆
  I've visited several Papa John's Pizza in my life, it's generally okay. But, I never had such horrible product and horrible service as I experienced at the location on Winterburn Rd. in West Edmonton on the evening of February 17, 2016. This is a newer location and I received coupons in the mail and decided it would be a great night for some pizza. The coupons were "Online Only," so my roommate and I decided to drive to the store and we would place the order online when we arrived. I went into the store with my coupon and placed the order; Large Specialty "The Meats" on thin crust with no Canadian Bacon and a free kids 10" pepperoni & bacon pizza. I did this twice in front of a large woman who acted like a store manager, I believe her name was Sarbina. When the order arrived at the store from the website, it didn't include the free kids 10" pizza. I showed the manager the coupon, I showed her how I could order it on the website using my phone - She told me "If it doesn't print, I can't make it!" She had a really poor attitude about the situation and made me feel like it was my problem and not hers. I had to ask her several times to call the store franchisee or a person who was able to make decisions for approval. Once the call was made, it was approved and she had a very negative attitude towards me and when I paid for my order, I tried to engage her in conversation and she would not respond and didn't even thank me for my order. My roommate then ordered two orders of wings, she was also unpleasant to him and didn't thank him for for his purchase either. Together we spent over $40,00 and were not treated like a valued customer. This woman then vanished to the back of the store and my order was put together by a polite young lady that was working. I should have checked the pizza before I left the store, when I arrived home and opened the box, I was totally disappointed with the product. Both pizzas were more crust than anything. The other disappointment was the $19.00 worth of wings - they were VERY small and about half the size of the wings at Panago. Given the attitude of the manager and food quality, I can't say I will ever go back to this location again.
  By Chad Jackson, December 17, 2016
• ★ ★ ★ ★ ☆
  Fresh, fresh, fresh
  By C Cruz, October 03, 2016

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